Crucial Conversations (Third Edition): Tools for Talking When Stakes Are High

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style it teaches listeners how to be persuasive rather than abrasive how to get back to productive dialogue when others blow up or clam up and it offers powerful skills for mastering high-stakes conversations regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a crucial conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums. When stakes are high and emotions run strong you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer th